Humain taps EY Mena for Saudi Arabia’s first AI-native outsourcing service

Humain has chosen EY Mena to develop what Zawya describes as Saudi Arabia’s first AI-native business process outsourcing service. The project puts artificial intelligence at the centre of the service’s design, rather than treating it as an added feature.

Business process outsourcing, or BPO, means having an outside provider handle business tasks. The AI-native approach signals that the planned service will be built around AI from the outset.

According to Zawya, EY Mena’s role is to develop the service for Humain. The reported selection concerns development; the source does not give a launch date, contract value or details of the business tasks the service would handle.

For business readers, the development to follow is the creation of this AI-centred outsourcing service in Saudi Arabia. The next details to watch are its scope and when it will become available—neither is specified in the source.