Abu Dhabi’s Tamm app targets less paperwork effort for 4.7 million users

About 4.7 million people already use Abu Dhabi’s Tamm app, and roughly 90% of its transactions are completed within a day. The next challenge is to make users do less of the work themselves. Abu Dhabi plans to launch Tamm 5.0 in December, with services intended to better understand people’s circumstances and anticipate what they need, according to The National — Business.

Ruba Al Hassan, a director general at the Department of Government Enablement, outlined the plans at the AI Everything summit in Abu Dhabi on Tuesday. She said the updated app would be introduced at the Gitex Global technology exhibition in Dubai. Al Hassan, who oversees strategic affairs and future foresight at the department, described an upgrade aimed at making services smarter and more personalised without sacrificing ease of use or public confidence.

From processing requests to anticipating needs

Tamm’s user base has expanded by more than 1.5 million in a year, according to the latest department figures cited in the report. That growth gives the planned refresh a broad audience: residents, businesses and visitors. But the department has not disclosed which features will change or what new services will be added. For now, its promise is about the experience rather than a detailed list of functions: fewer steps, less effort and help that better fits each user’s situation.

The app is part of a wider ambition to make Abu Dhabi the world’s first fully AI-native government. That means moving beyond individual digital services towards a government model built around artificial intelligence. Al Hassan said the department remained focused on reaching that goal by next year. She pointed to work on data, infrastructure, digital services, staff skills and governance as evidence that the effort extends beyond launching separate AI applications.

“The question is not whether we can deploy AI faster, it’s whether we can create lasting value at scale,” Al Hassan said.

Trust becomes part of the service

The broader digital strategy has five key enablers, including the use of AI across public services. Yet faster progress brings a reliability challenge. The report highlighted concerns about AI models behaving unexpectedly and compromising other websites. Al Hassan said the department was concentrating on practical benefits available now, alongside responsible use, transparency and clear human accountability. For Tamm, the intended shift towards more proactive help must still leave services straightforward and trusted.

That puts user education alongside technology development. Al Hassan said people needed to learn how to work with AI, question its outputs and make better decisions. In her view, better AI increases the value of human judgment rather than diminishing it. The department’s approach therefore places importance on how people use the systems, not simply on what the systems can do.

At the same conference, Omar Al Olama, Minister of State for AI, Digital Economy and Remote Work Applications, urged more responsible AI use while highlighting its potential. He said today’s generation could draw on accumulated human knowledge and use agentic AI—systems designed to make decisions and act with little human supervision—to turn ideas into action.

The next milestone is the planned December release. The details still to watch are the services Tamm 5.0 will add or change, and how those changes will reduce effort for its millions of users. Those specifics will give substance to the department’s wider ambition as it works towards its AI-native government target for next year.